2 & 24 Hr Reminders
What reminders does DailyPB send? When do session reminders go out? Do players get reminded about a session? Do I get a reminder as a host? Can reminders be sent by text? Do waitlisters get reminders? How do reminders reduce no-shows?
DailyPB automatically sends reminders 24 hours and 2 hours before a session starts. They go to attendees and waitlisters, and hosts get a summary — all of which cut down on no-shows and late cancellations.
Reminders are on by default and require no setup. They go out by email; Patrons can choose to receive them by text instead. Reminders are not sent for a session that's been cancelled, and they reschedule automatically if you change the session time.
What attendees receive
What reminder do attendees get? When do players get reminded? What's in the 24 hour reminder? What's in the 2 hour reminder? Do players get a text reminder? Does the reminder tell me to pay? Will I be reminded to pay if I haven't paid yet?
- 24-hour reminder — a notification with the session start time and a direct link for more information.
- 2-hour reminder — a final notification with the session start time and a direct link.
On an Automatic Payments session, if a player hasn't paid yet, both the 2-hour and 24-hour reminders tell them to head to the session and pay. This is especially handy for players who were just bumped off the waitlist into an open spot — the reminder makes sure they actually complete payment.
What waitlisters receive
Do waitlisters get a reminder? What reminder does the waitlist get? How do I get off the waitlist? Can I remove myself from the waitlist? Does the waitlist reminder help fill spots?
Waitlisters get a 24-hour reminder that they're still on the waitlist, with a one-click link to remove themselves if they can't attend. This keeps the waitlist accurate, so when a spot opens it goes to someone who still wants it.
When an attending player cancels, the first person on the waitlist is automatically promoted into the open spot — see Waitlists for the full picture, including how host-removals and manual moves work.
What hosts receive
What reminder does the host get? Do I get a reminder email as a host? What's in the host reminder? Does the host reminder list attendees? How many reminders were sent? Does the host email show who hasn't paid? Can I see which attendees still need to pay?
Hosts get a summary email at each reminder time:
- 24-hour host reminder includes the session info (name, date, time, location, link), the full attendee list with each person's phone number, totals for signups / waitlisted / spots available, and a count of how many 24-hour reminders went out by email and text.
- 2-hour host reminder includes a summary of which attendees got the 2-hour reminder and whether it was sent by email or text.
On an Automatic Payments session that isn't a Team Event, each attendee line in the host reminder also shows whether that player still needs to pay — so you can see at a glance who's outstanding without opening the session. And you can rest easy that those players are being nudged directly: their own reminders prompt them to pay (see What attendees receive above).