Cancellation Policy
There is no single DailyPB-wide cancellation policy. Each session sets its own, and you see that session's policy on the screen before you pay.
What is DailyPB's cancellation policy?
What is the cancellation policy? What is DailyPB's cancellation policy? What is your cancellation policy? What's the refund policy? What is the cancellation policy for a session? Can I cancel and get my money back? What are the rules for cancelling? Is there a cancellation fee? What happens if I cancel? How late can I cancel a session? Is there a deadline to cancel? What is the deadline to cancel and get a refund? Is there a standard cancellation deadline? Is the cancellation deadline the same for every session? How many hours before a session can I cancel?
The policy is set per session by the host, not by DailyPB. What the host sets is a Refund Deadline — a number of hours before the session starts. That deadline is the whole policy:
- Cancel before the Refund Deadline — you are owed a refund.
- Cancel after the Refund Deadline — you are not refunded automatically.
The deadline is set by your host and is different from session to session. There is no standard number that applies everywhere, so do not assume one. The deadline shown on the session you signed up for is the only one that applies to you.
Cancel before the Refund Deadline shown on the session and you are owed your money back. Cancel later than that and it is not automatic. Check the session for your deadline.
How you paid changes how the refund reaches you
How do I get my refund back? Does the refund go back to my card? How do I get refunded if I paid with Venmo? What if I paid the host directly? How do I get my money back if I paid with Zelle or Cash App? Do I get a full refund if I paid by credit card? Does the refund include the fees? What if I paid cash? How does the host refund me for a manual payment?
Look at the session's payment options to tell which situation you are in.
If you paid by credit card, the session uses DailyPB's card processing (we use Stripe as our payment processor). Cancel before the Refund Deadline and you are refunded automatically — everything except the Stripe fee and the DailyPB fee.
If the session shows Cash App, Venmo, Zelle, PayPal, or cash on the day of, the payment is peer to peer. That means your money went straight to the host, not through DailyPB. You are still owed a refund if you cancel before the Refund Deadline, but the host sends it back to you the same way you paid, so it is not instant.
Open the session and look at how it asks you to pay. A card checkout means Stripe and an automatic refund. A list of apps like Venmo or Zelle, or cash on the day of, means you paid the host directly and the host returns it.
Where do I see the cancellation policy for a session?
Where do I see the cancellation policy? Where is the cancellation policy shown? How do I find the refund policy for a session? Where does it tell me the cancellation policy before I pay? How do I know the cancellation policy before I sign up? Where is the refund deadline for this session? How do I check the cancellation policy for a session I want to join?
On the session itself, before you pay. When you sign up for a paid session, the session's cancellation policy is displayed on screen as part of signing up, so you see it before any money leaves your account.
That on-screen text is the policy for that session, and it is the one that counts.
Open the session again. The policy is shown in the same price and signup area where you paid.
What is the cancellation policy for a Team Event?
What is the cancellation policy for a team event? Can I cancel a team event? Do team events show a cancellation policy? Is there a refund for a team event? What is the refund deadline for a team event? Why don't I see a cancellation policy on my team event?
Team Events are the one exception, and it is worth knowing about.
A Team Event does not display the cancellation policy on screen the way a regular session does. For Team Events, the refund deadline is normally 48 hours before the event starts, but you will not see it written on the signup screen.
Because the policy is not shown on screen, message the host if you need to cancel a Team Event and you are unsure where you stand.
What if I cancel after the deadline?
What if I cancel late? What happens if I cancel after the deadline? Can I get a refund if I cancel too late? I cancelled after the refund deadline, can I still get my money back? Is a late cancellation refunded? What if I miss the cancellation deadline? Can the host still refund me after the deadline?
If you are not refunded automatically because you cancelled after the deadline, and you believe you are owed a refund, message your host.
The easiest way is to open the session and click the Message Host button.
Are the fees refunded too?
Do I get the fees back when I cancel? Are the service fees refunded? Does a cancellation refund include the processing fee? Do I get the full amount back when I cancel? Is the DailyPB fee refunded? Is the Stripe fee refunded when I cancel?
No. The fees are not refunded.
When you pay by credit card, there are two fees on top of the session price, and neither one comes back:
- The DailyPB fee
- The Stripe fee, charged by our card processor
A refund returns the session fee — the price of the session itself. You agree to this when you sign up.
If you have an issue with this policy, message your host. You can also reach us at DailyPB.com.